However, other people report positive experiences. Some customers feel that the service they receive is insensitive or unhelpful. It should be noted, however, that many of the complaints are about the behavior of local store managers, owners and staff, not corporate-level customer service.Ĭomplaints usually revolve around a store's failure to address mistakes in preparing food as ordered and delivery delays that result in food becoming cold. How do Consumers Feel About Domino's Phone Customer Service?Īs is true for many businesses, customer sentiment about Domino's customer service is mixed.
However, if the store manager is uncooperative, or you are not satisfied with the service provided, you can escalate the matter to Domino's corporate offices. Corporate representatives will have to contact your store to facilitate these resolutions anyway. One main advantage of calling your local store is that staff is in a better position to immediately address your concerns, such as by issuing a refund or replacing an item that was poorly or inaccurately prepared. Domino's does hire customer service representatives to work in its stores, so when you call, you'll be talking to someone whose job it is to handle customer requests. If you have a complaint or concern, it is best to contact the local Domino's store from which you placed your order. What are Your Best Options for Contacting Domino's Customer Service? Those who call Domino's corporate headquarters often do so after a local store fails to provide appropriate service. People call Domino's customer service for a range of reasons, including dissatisfaction with order delivery or accuracy, issues with food quality, or questions about food ingredients. Because Domino's serves so many customers each day, it's not at all surprising that the company gets a lot of customer service requests.
While some stores offer the option of dining in, Domino's is best known for its pizza delivery service. Domino's is an international pizza chain with franchised and company-owned stores.
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